B2B CSM — Onboarding & Growth (Remote/On-site)

AVILOO GmbH; Wien; Hybrid; EUR 40.000 - 48.000; Vollzeit

Zusammenfassung

AVILOO GmbH in Austria seeks two Customer Success Managers to oversee a portfolio of B2B customers from onboarding to long-term partnerships. The roles are based in Wiener Neudorf or Vienna, with a hybrid model combining remote and on-site interactions.

You will build account plans, run regular business reviews, onboard and train customer teams, and ensure successful deployment of the AVILOO solution across dealers and fleets.

Qualifikationen

• Experience in customer success, account management, or B2B customer care.
• Strong customer focus and ability to build long-lasting relationships.
• Analytical mindset with data-driven decision making.
• Confident use of CRM systems, especially Salesforce.
• Excellent English; German/Swedish/Dutch a plus.
• Independent, pragmatic, team player with proactive mindset.

Aufgaben

• Own and manage a portfolio of B2B customers from onboarding to long-term partnerships.
• Build account plans and conduct regular business reviews for high-touch accounts.
• Onboard new customers, train teams, ensure successful adoption of the solution.
• Drive usage and retention, identify growth opportunities with Sales.
• Collect and structure customer feedback for Product & Tech; collaborate with CS, Sales, Support, Marketing.

Kenntnisse

Customer success

Account management

CRM experience

English proficiency

Tools

Salesforce

Jobbeschreibung

AVILOO GmbH in Austria seeks two Customer Success Managers to oversee a portfolio of B2B customers from onboarding to long-term partnerships. The roles are based in Wiener Neudorf or Vienna, with a hybrid model combining remote and on-site interactions.

You will build account plans, run regular business reviews, onboard and train customer teams, and ensure successful deployment of the AVILOO solution across dealers and fleets.