Customer Success Manager (f/m/d)

AVILOO Battery Diagnostics; Laxenburg; On-site; EUR 40,000 - 48,000; Full time

Job summary

AVILOO GmbH is seeking two Customer Success Managers to join our team in Wiener Neudorf or Vienna. You will own a portfolio of B2B customers, onboarding them, building relationships, and driving long-term partnerships across multiple sites.

You will train customers, promote product adoption, and collaborate with Sales, Support, and Marketing. Fluency in English is essential; German or other EU languages are a plus. Expect a dynamic, international environment with room to shape CS processes.

Qualifications

• First or several years of experience in customer success, account management, or B2B customer care.
• A strong customer focus and long-term relationship mindset.
• Analytical mindset with data-driven actions.
• Confident use of CRM systems, ideally Salesforce.
• Excellent English skills, both written and spoken; German/other EU languages are a plus.

Responsibilities

• Own a portfolio of B2B customers from onboarding to long-term partnership.
• Build account plans for selected customers and conduct business reviews.
• Onboard new customers and train their teams.
• Drive usage and retention across sites and pilot rollouts.
• Collect customer feedback and collaborate with Product & Tech for fixes.
• Contribute to CS playbooks and internal tools with the AI team.
• Document activities in Salesforce and coordinate with Sales, Support, and Marketing.
• Engage with customers remotely and on-site for rollouts and international projects.

Skills

Customer success

Account management

B2B customer care

CRM systems

Salesforce

Analytical mind

Communication

English skills

German language

Independent work style

Team player

Tools

Salesforce

Job description

What You’ll Be Working On

We are looking for two Customer Success Managers, full-time, at our office either in Wiener Neudorf or Vienna. You join a young Customer Success team and look after our B2B customers from their first onboarding to a long-term partnership.

• Your customer portfolio: You own a portfolio of B2B customers, from car dealers and dealer groups to auction houses, leasing companies, and inspection bodies.
• High-touch key accounts: For selected customers, you build account plans, run regular business reviews, and grow the use of our solution across every site of a dealer group.
• Onboarding and training: You onboard new customers, train their teams, and make sure our solution is up and running in their daily work.
• Usage and retention: You stay close to customers across the whole lifecycle and act early to raise product usage and keep them with us. Where you spot growth potential, you work it out together with Sales.
• Customer voice and quick fixes: You collect and structure customer feedback for Product & Tech, and you work with Customer Support, Inside Sales, and Marketing to solve customer issues fast.
• Building how CS works: You help write our playbooks, the handover from Sales to Customer Success, and our escalation paths, and you build our own CS tools with our AI team, e.g. a knowledge base and AI-based automation.
• Clean records: You document your customer activities in Salesforce in a structured way.
• Remote and on site: You meet customers remotely and in person, and you support rollouts, pilot projects, and international customer projects.

What You Bring

• First or several years of experience in customer success, account management, or B2B customer care - ideally in a tech, SaaS, or automotive environment.
• A strong customer focus. You enjoy building customer relationships that last for years.
• An analytical mind: You like working with data and turn it into concrete actions.
• Confident use of CRM systems, ideally Salesforce.
• Strong communication and presence, and a solution-oriented mindset.
• Excellent English skills, both written and spoken. German, Swedish, or Dutch language skills are a big plus.
• Independent, precise, and pragmatic work style.
• A team player who rolls up their sleeves when the situation calls for it.

Nice to have's

• Experience in key account management or with large customers that run many sites.
• Interest in new technology and enthusiasm for electric mobility.

What We Offer

• A key role in AVILOO's global expansion and a driven Customer Success team you help build. Real influence on processes, tools, and how the company develops, not a finished setup you inherit.
• Training in customer success, including external CS workshops.
• An innovative, performance- and team-oriented work environment where success is celebrated together, even across borders.
• Creative freedom in a company that is set to grow its revenue significantly in the coming years.
• A workplace with a true start-up mentality, flat hierarchies, and fast decision-making.
• AI is at the core of how we work and how we think about the future of our processes. We're looking for people who are genuinely excited about that - not just comfortable using AI tools but interested in what becomes possible when you build around them.
• Reliable work-life balance – personally guaranteed by the CEO.
• The minimum salary for this position is € 3,954 gross/month in accordance with the Austrian IT Collective Agreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience and exceeds the collective agreement minimum.

About Us

AVILOO is the world's leading EV battery data expert and has developed the world's first independent State-of-Health test for electric vehicle batteries.

Since its founding in 2018, we have grown into the global market leader in independent EV battery diagnostics. With locations in Europe, Asia, Australia, and the USA, our clients include renowned testing organizations, leasing companies, vehicle dealers, and automobile clubs.

We are a fast-growing tech company that values innovation, collaboration, and an entrepreneurial mindset. And that’s exactly why we are looking for you — who thinks ahead, helps shape things and grows with us. If you prefer real conversations, quick decisions and shared breaks, you’ll fit right in.

We are not a company of buzzwords or fads. We stand for performance, pragmatism and common sense — with a dash of humour and genuine team energy. What counts here is what you can do and how you contribute.

“We take care of our people. While performance is important to us, we also ensure a good work–life balance. As a father of five, I know that parents in particular need flexibility. I guarantee that flexibility to you!” — Dr. Marcus Berger, CEO AVILOO Group

Sounds like you?

AVILOO GmbH

IZ NÖ Süd, Straße 16, Objekt 69, 2355 Wiener Neudorf

www.aviloo.com/en/jobs-company