Customer Success Manager (f/m/d)

AVILOO Battery Diagnostics; Wiener Neudorf; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Training in CS

AI-driven tools

Flat hierarchies

Work-life balance

Job summary

AVILOO Battery Diagnostics is seeking two Customer Success Managers for full-time roles in Wiener Neudorf or Vienna.

You will manage a portfolio of B2B customers, perform onboarding, training, and ongoing success activities to drive adoption and retention across multiple sites and regions.

Qualifications

• 1+ year experience in customer success, account management, or B2B support.
• Strong customer focus with relationship-building skills.
• Analytical mindset and data-driven decision making.
• Confident in using CRM systems, ideally Salesforce.
• Excellent written and spoken English; German/Swedish/Dutch is a plus.
• Independent, precise, and team-oriented work style.

Responsibilities

• Own a portfolio of B2B customers from onboarding to long-term partnership.
• Build account plans for high-touch key accounts and conduct business reviews.
• Onboard customers, train teams, and ensure smooth solution rollout.
• Drive usage and retention; collaborate with Sales on growth opportunities.
• Collect feedback and coordinate with Product, Tech, Support, and Marketing.
• Contribute to CS playbooks and internal tools with AI team; document in Salesforce.
• Support remote and on-site deployments and international projects.

Skills

Customer success

Account management

B2B

CRM proficient

Data analysis

English proficiency

German language a plus

Tools

Salesforce

Job description

What you'll be working on

We are looking for two Customer Success Managers, full-time, at our office either in Wiener Neudorf or Vienna. You join a young Customer Success team and look after our B2B customers from their first onboarding to a long-term partnership.

• Your customer portfolio: You own a portfolio of B2B customers, from car dealers and dealer groups to auction houses, leasing companies, and inspection bodies.
• High-touch key accounts: For selected customers, you build account plans, run regular business reviews, and grow the use of our solution across every site of a dealer group.
• Onboarding and training: You onboard new customers, train their teams, and make sure our solution is up and running in their daily work.
• Usage and retention: You stay close to customers across the whole lifecycle and act early to raise product usage and keep them with us. Where you spot growth potential, you work it out together with Sales.
• Customer voice and quick fixes: You collect and structure customer feedback for Product & Tech, and you work with Customer Support, Inside Sales, and Marketing to solve customer issues fast.
• Building how CS works: You help write our playbooks, the handover from Sales to Customer Success, and our escalation paths, and you build our own CS tools with our AI team, e.g. a knowledge base and AI-based automation.
• Clean records: You document your customer activities in Salesforce in a structured way.
• Remote and on site: You meet customers remotely and in person, and you support rollouts, pilot projects, and international customer projects.

What you bring

• First or several years of experience in customer success, account management, or B2B customer care - ideally in a tech, SaaS, or automotive environment.
• A strong customer focus. You enjoy building customer relationships that last for years.
• An analytical mind: You like working with data and turn it into concrete actions.
• Confident use of CRM systems, ideally Salesforce.
• Strong communication and presence, and a solution-oriented mindset.
• Excellent English skills, both written and spoken. German, Swedish, or Dutch language skills are a big plus.
• Independent, precise, and pragmatic work style.
• A team player who rolls up their sleeves when the situation calls for it.

Nice to have's

• Experience in key account management or with large customers that run many sites.
• Interest in new technology and enthusiasm for electric mobility.

What we offer

• A key role in AVILOO's global expansion and a driven Customer Success team you help build. Real influence on processes, tools, and how the company develops, not a finished setup you inherit.
• Training in customer success, including external CS workshops.
• An innovative, performance- and team-oriented work environment where success is celebrated together, even across borders.
• Creative freedom in a company that is set to grow its revenue significantly in the coming years.
• A workplace with a true start-up mentality, flat hierarchies, and fast decision-making.
• AI is at the core of how we work and how we think about the future of our processes. We're looking for people who are genuinely excited about that - not just comfortable using AI tools but interested in what becomes possible when you build around them.
• Reliable work-life balance - personally guaranteed by the CEO.
• The minimum salary for this position is € 3,954 gross/month in accordance with the Austrian IT Collective Agreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience and exceeds the collective agreement minimum.