Aspiring IT Support Leader | Service Desk & Cloud

CC Real International; Wien; On-site; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Meal voucher

Fresh fruit

Coffee/tea

Office brunch

Good transport links

Job summary

CC Real International is seeking a proactive IT Support Specialist to join our Vienna-based team. You will handle incidents, support IT service improvements, maintain documentation, and manage IT assets across Microsoft environments and cloud services.

The ideal candidate has 2+ years in IT support, knowledge of ITIL is a plus, and fluent English and German. We offer a collaborative, long-term workplace with modern offices and strong benefits.

Qualifications

• 2+ years of experience with Microsoft environments, cloud services and endpoint support.
• Strong hands-on technical background in IT support, infrastructure or workplace technologies.
• ITIL knowledge is a plus.
• Willingness to learn, improve processes and take ownership of tasks.

Responsibilities

• Handle and resolve IT incidents and service requests in a structured and timely manner.
• Support continuous improvement of IT service quality and user experience.
• Maintain clear and up-to-date documentation and user guides.
• Track and manage IT assets such as hardware, software and licenses.
• Support rollouts, system changes and IT-related projects.
• Coordinate with vendors and support procurement of IT equipment and licenses.

Skills

IT support

Cloud services

Endpoint support

Documentation

Vendor coordination

Education

IT-related degree (beneficial)

Tools

Microsoft 365 / Windows endpoints

Azure cloud services

ITSM tools

Job description

CC Real International is seeking a proactive IT Support Specialist to join our Vienna-based team. You will handle incidents, support IT service improvements, maintain documentation, and manage IT assets across Microsoft environments and cloud services.

The ideal candidate has 2+ years in IT support, knowledge of ITIL is a plus, and fluent English and German. We offer a collaborative, long-term workplace with modern offices and strong benefits.