US Tax & Accounting Support Pro (Level 2)

Aon plc; Tandil; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Aon plc seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule includes coverage 8:00 AM–8:00 PM ET with shifts overlapping US business hours.

Qualifications

• Professional accounting experience with US accounting and taxation exposure.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries and notices; payroll questions and troubleshooting.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunity to improve workflows and knowledge resources.

Skills

Professional accounting

US accounting

Tax expertise

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Education

CPA certification

EA certification

Big Four background

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Slack

Payroll software

Job description

Aon plc seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule includes coverage 8:00 AM–8:00 PM ET with shifts overlapping US business hours.