Remote Level 2 US Tax & Accounting Support Pro

Binance; La Pampa; Teletrabalho; ARS 92 724 000 - 139 086 000; Tempo integral

Resumo da oferta

Binance is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment, not just scripted responses, and the ideal candidate will have strong accounting and tax expertise, plus excellent communication skills to independently resolve issues.

Responsibilities include handling escalated tickets, reviewing reconciliations, and supporting payroll

Qualificações

• Demonstrated professional accounting experience with exposure to US accounting and taxation.
• Strong written and verbal English communication.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within the authorized scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists as needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conhecimentos

Accounting expertise

Tax knowledge

Communication skills

Problem-solving

Analytical thinking

Independent investigation

Formação académica

CPA or EA preferred

Big Four experience

US tax knowledge

Ferramentas

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll software

Tax software

Descrição da oferta de emprego

Binance is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment, not just scripted responses, and the ideal candidate will have strong accounting and tax expertise, plus excellent communication skills to independently resolve issues.

Responsibilities include handling escalated tickets, reviewing reconciliations, and supporting payroll