Level 2 US Tax & Accounting Support Specialist

Aon Plc

Santa Fe Capital

Remote

ARS 92,724,000 - 139,086,000

Full time

5 days ago

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Job summary

Aon Plc is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment and the ability to resolve escalated issues with minimal guidance.

The successful candidate will investigate root causes, document solutions, and communicate findings clearly via Zendesk, email, and phone, while coordinating with internal specialists as the client systems

Qualifications

Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated accounting and tax tickets.
Review bookkeeping discrepancies and reconciliations.
Adapt to new internal systems as the client transitions from Zendesk.

Responsibilities

Provide specialized Level 2 support for US customer accounting, tax, payroll queries.
Investigate escalated tickets and coordinate with internal specialists.
Review and troubleshoot bookkeeping discrepancies and reconciliations.
Support payroll questions and processing issues.
Document resolutions and maintain accurate customer records.
Identify recurring issues to improve workflows and knowledge resources.
Communicate technical findings via Zendesk and scheduled phone support.