US Tax & Accounting Support Pro – Level 2

Binance; Tandil; Teletrabalho; ARS 69 543 000 - 115 905 000; Tempo integral

Resumo da oferta

Binance is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

Strong accounting and tax expertise, plus excellent communication skills, are essential. The candidate must be able to work with proprietary platforms, adapt to evolving workflows, and collaborate with

Qualificações

• Experience in professional accounting, ideally with US accounting and taxation exposure.
• Strong written and verbal English communication required.
• Ability to investigate and resolve complex tax and accounting inquiries.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, emails, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conhecimentos

Accounting experience

US accounting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Formação académica

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Big Four experience

International CPA credentials

Ferramentas

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Descrição da oferta de emprego

Binance is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve complex issues.

Strong accounting and tax expertise, plus excellent communication skills, are essential. The candidate must be able to work with proprietary platforms, adapt to evolving workflows, and collaborate with