AI-Driven US Tax & Accounting Support Specialist

Aon Plc; La Pampa; Remote; ARS 42,579,000 - 63,868,000; Full time

Job summary

Aon Plc is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment and the ability to investigate and resolve complex issues, with communication across Zendesk and scheduled calls.

Shifts align with US business hours, and the candidate will work remotely with coverage overlapping ET.

Qualifications

• Strong technical accounting judgment and knowledge of US tax and payroll.
• Experience providing Level 2 customer support for accounting issues.
• Excellent written and verbal communication; ability to explain findings clearly.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, tax return-related questions within the authorized scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.

Skills

US accounting

Tax expertise

Customer support

Analytical thinking

Zendesk experience

Communication skills

Tools

Zendesk

Job description

Aon Plc is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment and the ability to investigate and resolve complex issues, with communication across Zendesk and scheduled calls.

Shifts align with US business hours, and the candidate will work remotely with coverage overlapping ET.