Level 2 US Tax & Accounting Support Specialist

Atomic Hr; Tandil; Remote; ARS 53,224,000 - 85,158,000; Full time

Job summary

Atomic Hr seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, not scripted responses, with strong tax expertise and excellent communication skills.

The candidate should independently investigate and resolve issues, document resolutions, and adapt to evolving workflows while working in a fast-paced, tech-driven environment.

Qualifications

• Demonstrated accounting experience, ideally with US accounting and taxation exposure.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in a fast-paced, tech-driven environment.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings via Zendesk, email, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and resources.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting and taxation

English communication

Analytical skills

Independent problem solving

Education

CPA certification

Enrolled Agent (EA) certification

Big Four background

Tools

QuickBooks or similar

Microsoft Excel / Google Sheets

Zendesk

Slack

Tax prep and payroll software

Job description

Atomic Hr seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, not scripted responses, with strong tax expertise and excellent communication skills.

The candidate should independently investigate and resolve issues, document resolutions, and adapt to evolving workflows while working in a fast-paced, tech-driven environment.