US Tax & Accounting Support Specialist (Level 2)

Opsarmy; La Pampa; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Opsarmy seeks an experienced accounting professional to provide specialized Level 2 support for complex inquiries related to US accounting, tax, bookkeeping, and payroll. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and a track record of documenting resolutions and improving workflows.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, tech-driven environment with evolving workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions (within scope).
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email, and phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting

US Tax

Bookkeeping

Payroll

Financial reporting

Excel

English communication

Problem-solving

Documentation

Independent investigation

Education

Bachelor's in Accounting

CPA preferred

Enrolled Agent (EA) desirable

Tools

QuickBooks

Zendesk

Payroll software

Slack

Job description

Opsarmy seeks an experienced accounting professional to provide specialized Level 2 support for complex inquiries related to US accounting, tax, bookkeeping, and payroll. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and a track record of documenting resolutions and improving workflows.