Remote Level 2 US Tax & Accounting Support Specialist

Binance; Buenos Aires; Remote; ARS 76,867,000 - 122,988,000; Full time

Job summary

Binance in Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

This role requires genuine technical accounting judgment, not just scripted responses, and the ideal candidate will possess strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US tax knowledge

English communication

Analytical skills

Troubleshooting

Documentation

Problem-solving

System learning

AI workflows

Payroll knowledge

Bookkeeping

Tax notices handling

Education

CPA certification

EA certification

Tools

QuickBooks

Excel

Zendesk

Payroll software

Slack

Job description

Binance in Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

This role requires genuine technical accounting judgment, not just scripted responses, and the ideal candidate will possess strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.