Technical Support Engineer - AI Health Platform

Healthee; Municipio de Rincón de los Sauces; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

Healthee in Buenos Aires is seeking a Technical Support Engineer to help enterprise customers navigate complex health benefits with clarity. You will troubleshoot issues, diagnose root causes, and collaborate with product and engineering to improve the customer experience.

This role requires 4+ years in technical support for B2B SaaS, strong REST/GraphQL API knowledge, SSO (OAuth, SAML, SCIM), and excellent English communication.

Qualifications

• 4+ years in technical support, TAM or similar in B2B SaaS.
• Experience inspecting web/mobile apps.
• Strong REST/GraphQL API knowledge.
• Knowledge of SSO including OAuth, SAML, and SCIM.
• Uses AI coding and research tools for diagnostics.
• Ability to reproduce issues and file bugs with Engineering.
• Excellent interpersonal and multitasking skills.
• Strong English communication.

Responsibilities

• Work with enterprise customers, CSMs, Benefits Specialists, and engineers to resolve complex issues.
• Perform in-depth troubleshooting and handle complex client inquiries via main support channels.
• Manage and solve assigned cases with optimal solutions for client needs.
• Investigate root causes by analyzing logs and using developer tools.
• Reference technical documentation and help build internal knowledge base content.
• Collaborate with business and engineering teams for transparent communication and efficient resolutions.
• Develop regular reports to monitor platform health and quality.
• Build systems to manage tasks from report to completion and scale processes.

Skills

Technical Support

REST APIs

GraphQL API

Single Sign-On

OAuth

SAML

SCIM

AI tooling

English proficiency

Customer communication

Tools

Claude code

Codex

Job description

Healthee in Buenos Aires is seeking a Technical Support Engineer to help enterprise customers navigate complex health benefits with clarity. You will troubleshoot issues, diagnose root causes, and collaborate with product and engineering to improve the customer experience.

This role requires 4+ years in technical support for B2B SaaS, strong REST/GraphQL API knowledge, SSO (OAuth, SAML, SCIM), and excellent English communication.