Technical Support Engineer

Healthee; Municipio de Rincón de los Sauces; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

Healthee in Buenos Aires is seeking a Technical Support Engineer to help enterprise customers navigate complex health benefits with clarity. You will troubleshoot issues, diagnose root causes, and collaborate with product and engineering to improve the customer experience.

This role requires 4+ years in technical support for B2B SaaS, strong REST/GraphQL API knowledge, SSO (OAuth, SAML, SCIM), and excellent English communication.

Qualifications

• 4+ years in technical support, TAM or similar in B2B SaaS.
• Experience inspecting web/mobile apps.
• Strong REST/GraphQL API knowledge.
• Knowledge of SSO including OAuth, SAML, and SCIM.
• Uses AI coding and research tools for diagnostics.
• Ability to reproduce issues and file bugs with Engineering.
• Excellent interpersonal and multitasking skills.
• Strong English communication.

Responsibilities

• Work with enterprise customers, CSMs, Benefits Specialists, and engineers to resolve complex issues.
• Perform in-depth troubleshooting and handle complex client inquiries via main support channels.
• Manage and solve assigned cases with optimal solutions for client needs.
• Investigate root causes by analyzing logs and using developer tools.
• Reference technical documentation and help build internal knowledge base content.
• Collaborate with business and engineering teams for transparent communication and efficient resolutions.
• Develop regular reports to monitor platform health and quality.
• Build systems to manage tasks from report to completion and scale processes.

Skills

Technical Support

REST APIs

GraphQL API

Single Sign-On

OAuth

SAML

SCIM

AI tooling

English proficiency

Customer communication

Tools

Claude code

Codex

Job description

Come work with us!

Come work with us! Welcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.
We're not just building a product. We're crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.
We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!

Key Responsibilities

• Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
• Manage and solve assigned cases by providing the best support solution given the client needs
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution
• Develop regular reports to understand the health and quality of our platform
• Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems

Requirements

• 4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
• Experience with inspecting and diagnosing web-applications and/or mobile applications
• Strong understanding of and experience with REST APIs and/or GraphQL API
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM
• Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
• Excellent interpersonal skills and multitasking abilities
• Strong english command. Superb written and verbal communication skills
• Comfortable writing customer-facing explanations in plain english
• Calm under pressure, positive attitude, empathy, and high energy
• Ability to take initiative and adapt