Senior Technical Support Engineer - Enterprise SaaS & APIs

Healthee

Buenos Aires

Presencial

ARS 1.000.000 - 1.700.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Healthee is seeking a Technical Support Engineer to join the Buenos Aires office. You will work with enterprise customers, engineers, and CSMs to resolve highly complex issues and diagnose root causes.

The role involves deep troubleshooting, API awareness (REST/GraphQL), and SSO technologies (OAuth/SAML/SCIM) to maintain service health. The ideal candidate has 4+ years in technical support or similar roles for B2B SaaS, strong English communication, and a proactive, high-energy approach to

Formación

4+ years of experience in technical support, technical account management or similar role (B2B and SaaS preferable).
Experience inspecting and diagnosing web-applications and/or mobile applications.
Strong understanding of and experience with REST APIs and/or GraphQL API.
Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
Ability to reproduce customer issues, perform initial triage and file bugs with Engineering.
Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
Excellent interpersonal skills and multitasking abilities
Strong english command. Superb written and verbal communication skills.
Comfortable writing customer-facing explanations in plain english.
Calm under pressure, positive attitude, empathy, and high energy.
Ability to take initiative and adapt.

Responsabilidades

Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
Manage and solve assigned cases by providing the best support solution given the client needs.
Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
Develop regular reports to understand the health and quality of our platform.
Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.