Support Engineer - AI-Driven (Argentina)

Tangible; Buenos Aires; Remote; ARS 90,953,000 - 136,430,000; Part time

Job summary

Tangible is seeking an AI-native Support Engineer to bridge clients and engineering for our fintech SaaS platform, with fully remote work in Argentina. You will respond to client emails in professional English, log bugs and requests in Jira Service Management and Jira Software, and analyze platform workflows.

AI tools will improve clarity and efficiency, while you escalate complex issues to the development team as needed.

Qualifications

• Excellent written English and professional client communication.
• Comfortable working in the US timezone.
• Ability to understand complex workflows and think logically.
• Experience with Jira Service Management and Jira Software.
• Ability to distinguish bugs, feature gaps, and configuration errors.
• Familiar with SaaS platforms and structured support processes.
• Able to use AI tools to improve productivity and clarity.

Responsibilities

• Respond to client emails in clear, professional English (AI-assisted but human-reviewed).
• Log bugs, change requests, and clarifications in Jira Service Management and Jira Software.
• Develop strong contextual awareness of platform workflows, data flows, and business logic.
• Identify whether an issue is user error, configuration issue, data problem, or system defect.
• Execute basic corrective actions when possible (data validation, configuration checks, structured guidance).
• Escalate structured, well-documented tickets to the development team when required.
• Raise change requests based on recurring client feedback.
• Detect potential bugs, inconsistencies, or edge cases from client reports.
• Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis.

Skills

Excellent written English

US time zone availability

Strong logical thinking

Jira Service Management

Jira Software

Bug vs feature diagnosis

SaaS platform familiarity

AI-assisted communication

Tools

Jira Service Management

Jira Software

AI tools

Job description

Location: Fully Remote in Argentina
Employment Type: Contract

Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.

We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows.

You will act as the bridge between clients and the engineering team.

Tasks

• Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
• Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
• Develop strong contextual awareness of platform workflows, data flows, and business logic
• Identify whether an issue is user error, configuration issue, data problem, or system defect
• Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
• Escalate structured, well-documented tickets to the development team when required
• Raise change requests based on recurring client feedback
• Detect potential bugs, inconsistencies, or edge cases from client reports
• Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis

Requirements

• Excellent written English (must be comfortable handling professional client communication)
• Comfortable working in the US timezone
• Strong logical thinking and ability to understand complex workflows
• Experience using Jira Service Management and Jira Software
• Ability to distinguish between bugs, feature gaps, and configuration errors
• Familiarity with SaaS platforms and structured support processes
• Comfortable using AI tools to improve productivity and clarity

Big Plus

• Background in fintech, finance, or transaction/deal workflows
• Experience in SaaS technical support or client-facing technical roles