Technical Support Engineer

to Healthee; Buenos Aires; Vor Ort; ARS 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Healthee in Buenos Aires is seeking a Technical Support Engineer to work with enterprise customers, CSMs, and engineers to resolve complex issues and support the health benefits platform.

The role emphasizes API usage (REST/GraphQL), SSO, and AI-assisted troubleshooting, including log inspection and knowledge-base content creation, with a focus on clear communication and customer satisfaction. Office-based in Buenos Aires.

Qualifikationen

• 4+ years of experience in technical support or similar role.
• Experience with web/mobile app troubleshooting and API usage.

Aufgaben

• Collaborate with enterprise customers, CSMs, and engineers to resolve complex issues.
• Troubleshoot web and mobile applications; diagnose and document root causes.
• Investigate logs and use developer tools to isolate problems.
• Reference technical docs and help build internal knowledge base content.
• Communicate clearly with clients and teams to ensure timely resolution.
• Generate regular health metrics and reports on platform quality.
• Scale processes and systems while maintaining high customer satisfaction.

Kenntnisse

REST APIs

GraphQL API

Single Sign-On (SSO)

AI tooling

Customer support

English communication

Troubleshooting

Root cause analysis

Tools

Claude code

Codex

Jobbeschreibung

Technical Support Engineer

• R&D
• Buenos Aires, Argentina
• Full-time

Come work with us!

Welcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.

We're not just building a product. We’re crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.
We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!

Key Responsibilities:

• Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
• Manage and solve assigned cases by providing the best support solution given the client needs.
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of our platform.
• Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

Requirements

• 4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
• Experience with inspecting and diagnosing web-applications and/or mobile applications.
• Strong understanding of and experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
• Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
• Excellent interpersonal skills and multitasking abilities
• Strong english command. Superb written and verbal communication skills.
• Comfortable writing customer-facing explanations in plain english.
• Calm under pressure, positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.

Posted on September 9, 2026