ServiceTitan Customer Service & Dispatch Virtual Assistant

Hyre; Buenos Aires; Híbrido; ARS 10.254.000 - 16.407.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based raises

Paid time off

Annual cost‑of‑living adjustments

Descripción de la vacante

Hyre is hiring a Customer Service & Dispatch Virtual Assistant to support a thriving home services business. This 100% remote, full-time role focuses on customer inquiries and efficient dispatch of field technicians, with a strict 2-minute SLA for responses and weekend shifts as needed.

You will manage service requests, maintain accurate records, and communicate proactively with clients about status and delays, ensuring high levels of satisfaction and reliable service delivery.

Formación

• Experience in customer service or dispatching in service-oriented industries.
• Hands-on with ServiceTitan and scheduling tools.
• Excellent verbal and written English communication for US clients.
• Strong organization, prioritization, and attention to detail.
• Ability to work remotely with a dedicated home office setup and reliable internet.

Responsabilidades

• Be the primary contact for customer inquiries with fast response times.
• Dispatch service technicians and optimize schedules and routes.
• Log service requests and update customer records in real-time.
• Communicate service status, confirmations, and delays to clients.
• Resolve customer issues to maintain satisfaction and trust.
• Collaborate with field teams to ensure seamless service delivery.

Conocimientos

Customer service

Dispatching

English communication

Organizational skills

Remote work setup

Herramientas

ServiceTitan

Scheduling tools

Office applications

Descripción del empleo

Customer Service & Dispatch Virtual Assistant

• Pay Range: $5.00 – $8.00 USD per hour.

• Work Type: Full-time (40 hours/week).

• Schedule: Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).

• Location: 100% Remote.

Role Overview

We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.

Key Responsibilities

• Customer Support (KPI Target): Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.

• Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.

• Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real-time.

• Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.

• Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust.

• Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.

Requirements & Qualifications

• Experience: Proven track record in a customer service or dispatching role, specifically within a service-oriented industry (e.g., HVAC, plumbing, electrical).

• Technical Proficiency: Direct, hands‑on experience and comfort navigating ServiceTitan is strictly required. High proficiency with scheduling tools and standard office applications.

• Communication Skills: Exceptional verbal and written English communication abilities to confidently interact with US-based clients.

• Core Competencies: Strong organizational skills, problem‑solving aptitude, and keen attention to detail. Capacity to manage multiple priorities in a fast-paced, high-volume environment.

• Remote Infrastructure: Ability to work independently with minimal supervision. Must possess a dedicated, noise‑free home office setup equipped with reliable, high-speed internet and a backup power/internet solution.

Benefits of Working for Hyre

• Clear upward mobility with performance‑based raises to reward your hard work.

• Minimum 5 days off annually (paid or unpaid based on client terms).

• Annual cost‑of‑living adjustments at your one‑year anniversary.

• Opportunities for continuous career growth.