General Virtual Assistant

Hyre; Buenos Aires; Híbrido; ARS 41.531.000 - 62.296.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based raises

5 days off annually

COLA annually

Descripción de la vacante

Hyre is seeking a highly organized General Virtual Assistant to support a US-based logistics client. You will manage schedules, update CRM data, handle customer communications, and coordinate with the operations team from a 100% remote setup.

The ideal candidate has 2+ years in customer service or virtual assistance, strong English, and hands-on experience with CRMs (HubSpot, Jobber, SmartMoving) and Google Workspace. This is a full-time, remote role with US business hours.

Formación

• 2+ years of customer service and administrative support experience.
• Experience with CRMs (HubSpot, Jobber, SmartMoving) and Google Workspace.
• Strong written and spoken English communication.
• Highly organized, detail-oriented, able to multitask in a fast-paced environment.

Responsabilidades

• CRM & Data Management: Update booking details, work orders, and notes in CRM systems; track leads and client communications.
• Customer Communication: Serve as main contact via email, phone, and chat for scheduling and inquiries.
• Dispatch Support: Verify job details, confirm mover assignments, ensure schedule accuracy.
• Administrative Duties: Track invoices, data entry, and generate reports.
• Team Coordination: Collaborate with operations to resolve client inquiries and log progress.

Conocimientos

Customer service

English communication

Organization

Multitasking

Herramientas

HubSpot

Jobber

SmartMoving CRM

Google Workspace

Descripción del empleo

General Virtual Assistant

• Work Type: Full-time.

• Schedule: Standard U.S. business hours.

• Location: 100% Remote.

Role Overview

We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments.

Key Responsibilities

• CRM & Data Management: Manage and update booking details, work orders, and job notes accurately in SmartMoving or similar CRM systems. Track leads, quotes, and client communications.

• Customer Communication: Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a professional and friendly tone.

• Dispatch Support: Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy.

• Administrative Duties: Assist with core administrative tasks including invoice tracking, data entry, and report generation.

• Team Coordination: Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs.

Requirements & Qualifications

• Experience: 2+ years of experience in customer service and administrative support, preferably as a Virtual Assistant.

• Technical Proficiency: Hands-on experience using CRMs (HubSpot, Jobber, etc.) and proficiency in Google Workspace (Sheets, Docs, Calendar).

• Communication Skills: Strong written and spoken English communication skills.

• Core Competencies: Highly organized, detail-oriented, and capable of multitasking and managing multiple priorities effectively in a fast-paced environment.

• Remote Infrastructure: Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.

Preferred Qualifications (Bonus):

• Direct, hands-on experience using SmartMoving CRM is highly preferred.

Benefits of Working for Hyre

• Performance-based raises.

• Minimum 5 days off annually (paid or unpaid based on client terms).

• Annual cost-of-living adjustments at your one-year anniversary.