Customer Service Representative (Remote)

Hyre; Buenos Aires; Híbrido; ARS 60.520.000 - 84.728.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based raises

Minimum 5 days off annually

Annual cost-of-living adjustments

Descripción de la vacante

Hyre is seeking a Customer Service Virtual Assistant to support a growing moving and logistics team. The role is fully remote, with standard U.S. business hours, and requires 3+ years of customer service or admin experience, strong communication, and CRM familiarity.

Responsibilities include handling inquiries, quotes, scheduling, follow-ups, and data entry. The ideal candidate will be proactive, calm under pressure, and capable of managing client relationships to ensure excellent service.

Formación

• 3+ years in customer service or administrative support.
• Excellent written and verbal communication skills with a proactive, professional style.
• Familiarity with CRM tools and general business software.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Provide quotes and assist customers with booking moves.
• Coordinate schedule changes and update internal systems for dispatch.
• Conduct post-move follow-ups to gather feedback and address concerns.
• Handle customer complaints calmly and escalate when necessary.
• Maintain accurate customer records and assist with CRM reporting.

Conocimientos

Experience in customer service

Excellent written and verbal komunik?

Herramientas

CRM tools

General business software

Descripción del empleo

Customer Service Virtual Assistant

• Work Type: Full-time.

• Schedule: Standard U.S. business hours.

• Location: 100% Remote.

Role Overview

We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support a growing team in the moving and logistics industry. In this role, you will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. The ideal candidate is a proactive problem-solver who can stay calm under pressure and effectively manage customer relationships to help the business thrive.

Key Responsibilities

• Customer Communication: Respond to customer inquiries via phone, email, and chat promptly and professionally.

• Sales & Booking Support: Provide accurate quotes, answer service-related questions, and assist customers with booking their moves.

• Scheduling & Coordination: Coordinate schedule changes and update internal systems to ensure accuracy for the dispatch team.

• Client Follow-Up: Conduct post-move follow-ups to gather feedback, ensure satisfaction, and address any immediate concerns.

• Issue Resolution: Handle customer complaints calmly and empathetically, escalating complex issues to management when necessary.

• Administrative Support: Maintain accurate and up-to-date customer records and assist with general administrative tasks, including CRM updates and reporting.

Requirements & Qualifications

• Experience: 3+ years of experience in a customer service or administrative support role.

• Communication Skills: Excellent written and verbal communication skills with a proactive, professional style.

• Technical Proficiency: Familiarity with CRM tools and general business software.

• Core Competencies: Strong organizational skills, keen attention to detail, and a problem-solving mindset. Must possess the ability to stay calm, empathetic, and effective under pressure.

• Remote Infrastructure: Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.

Preferred Qualifications (Bonus):

• Direct experience working with U.S.-based customers.

• Prior experience in the moving, logistics, or home services industry.

• Familiarity with scheduling or dispatching systems (experience with SmartMoving is a strong plus).

Benefits of Working for Hyre

• Performance-based raises.

• Minimum 5 days off annually (paid or unpaid based on client terms).

• Annual cost-of-living adjustments at your one-year anniversary.

• Opportunities for continuous career growth.