Senior US Tax & Accounting Support Specialist (Remote)

Opsarmy; La Pampa; Remote; ARS 76,413,000 - 114,619,000; Full time

Job summary

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide expert US accounting, tax, and payroll support remotely from Argentina. The role demands technical accounting judgment, strong communication, and the ability to independently resolve complex inquiries.

Ideal candidates hold CPA or EA credentials, with exposure to US tax practices, and can navigate fast-paced, tech-driven workflows and proprietary platforms. Remote, US-business hours coverage is required.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong bookkeeping, tax review, reconciliations, payroll, and financial reporting knowledge.
• Experience handling complex tax and accounting inquiries and tax notices.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Ability to work in a fast-paced, technology-driven environment.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings via Zendesk, email-style responses, and scheduled calls.
• Independently investigate issues and identify root causes; coordinate with specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting expertise

US tax knowledge

English communication

Analytical skills

Independent problem-solving

Documentation skills

Ticket handling

Education

CPA

EA (Enrolled Agent)

Big Four experience

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Slack

Job description

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide expert US accounting, tax, and payroll support remotely from Argentina. The role demands technical accounting judgment, strong communication, and the ability to independently resolve complex inquiries.

Ideal candidates hold CPA or EA credentials, with exposure to US tax practices, and can navigate fast-paced, tech-driven workflows and proprietary platforms. Remote, US-business hours coverage is required.