Remote Level 2 Tax & Accounting Support Pro

Opsarmy; Buenos Aires; Remote; ARS 75,794,000 - 106,112,000; Full time

Job summary

Opsarmy is hiring a Level 2 Tax & Accounting Support Specialist, remote from Argentina, to handle complex US accounting, tax, bookkeeping and payroll inquiries. The role requires strong accounting judgment, excellent English, and the ability to independently investigate and resolve escalated issues.

Candidates should have CPA/EA preferred credentials and experience with US tax practices, QuickBooks, Zendesk, and AI-assisted workflows in a fast-paced tech-enabled environment.

Qualifications

• Professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Ability to learn new systems including proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return questions within the authorized scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

US accounting & taxation

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting skills

Documentation skills

Independent problem-solving

Explain complex topics to nontechnical

Learn proprietary platforms & AI

Education

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Big Four background

QuickBooks certification or experience

International CPA credentials

Tools

Zendesk

QuickBooks

Microsoft Excel

Google Sheets

Slack

Job description

Opsarmy is hiring a Level 2 Tax & Accounting Support Specialist, remote from Argentina, to handle complex US accounting, tax, bookkeeping and payroll inquiries. The role requires strong accounting judgment, excellent English, and the ability to independently investigate and resolve escalated issues.

Candidates should have CPA/EA preferred credentials and experience with US tax practices, QuickBooks, Zendesk, and AI-assisted workflows in a fast-paced tech-enabled environment.