Senior Technical Support Engineer: Escalations & Feedback

TytoCare; Buenos Aires; Presencial; ARS 69.459.880 - 97.243.832; Jornada completa

Descripción de la vacante

TytoCare is looking for a technical support professional based in Buenos Aires with over 5 years of experience in technical support, QA, or data analysis. The role involves solving complex technical problems, managing customer escalations, and collaborating with R&D and product teams. Candidates should have strong communication skills, experience in SQL, and the ability to quickly learn new technologies. The position fosters a diverse workplace and values innovation and curiosity.

Formación

• 5+ years of experience with technical support, data analysis, or technical account management.
• Experience in SQL querying and managing data.
• Ability to learn new technologies quickly.

Responsabilidades

• Take end-to-end ownership of customer technical issues.
• Serve as point of contact for customer escalations.
• Work with R&D and product teams on escalations and enhancement requests.

Conocimientos

Problem-solving

Customer-oriented

Strong communication

Technical advocate

Multitasking

Herramientas

SQL

Programming language

Descripción del empleo

TytoCare is looking for a technical support professional based in Buenos Aires with over 5 years of experience in technical support, QA, or data analysis. The role involves solving complex technical problems, managing customer escalations, and collaborating with R&D and product teams. Candidates should have strong communication skills, experience in SQL, and the ability to quickly learn new technologies. The position fosters a diverse workplace and values innovation and curiosity.