Senior Manager, AI-Driven Technical Support Engineering

Gofundme; Buenos Aires; Presencial; ARS 133.972.431 - 178.629.908; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Comprehensive healthcare benefits

Flexible time-off policies

Descripción de la vacante

GoFundMe in Buenos Aires is looking for a Senior Manager, Technical Support Engineering to lead and scale our technical support operations. You will oversee teams enhancing customer experiences for both consumer and B2B segments.

The ideal candidate will possess strong technical acumen and leadership experience in high-growth environments. Responsibilities include driving improvements, collaborating cross-functionally, and ensuring effective resolution of technical issues.

Join us in making a positive impact by supporting critical customer services.

Formación

• 5+ years of experience leading technical support in high-scale environments.
• 2+ years of experience managing technical support teams.
• Strong understanding of incident management and operational support.

Responsabilidades

• Lead and mentor a Technical Support Engineering organization.
• Define support engineering strategy with a focus on scalability.
• Drive tooling and workflow improvements to enhance support efficiency.

Conocimientos

Leadership in technical support

Experience with payment systems

Problem-solving skills

Communication skills

Operational support best practices

Descripción del empleo

GoFundMe in Buenos Aires is looking for a Senior Manager, Technical Support Engineering to lead and scale our technical support operations. You will oversee teams enhancing customer experiences for both consumer and B2B segments.

The ideal candidate will possess strong technical acumen and leadership experience in high-growth environments. Responsibilities include driving improvements, collaborating cross-functionally, and ensuring effective resolution of technical issues.

Join us in making a positive impact by supporting critical customer services.