Customer-First Technical Support Specialist (Remote)

Jobtailor

Buenos Aires

Híbrido

ARS 800.000 - 1.200.000

Jornada completa

14 días+

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Descripción de la vacante

Jobtailor in Buenos Aires is seeking a customer-focused engineer who can guide clients through challenges and resolve issues efficiently.

You will handle end-to-end support tickets, investigate problems, and share practical guides with customers and teammates. Proficiency in HTML, JavaScript, CSS, and Chrome DevTools will help you explain technical topics clearly. Hybrid or remote work is supported.

Formación

Experience in a customer-facing role and a genuine interest in understanding customer needs.
Working knowledge of HTML, JavaScript, and CSS, and comfort debugging with Chrome DevTools.
Strong organizational skills and the ability to manage your own time in a hybrid or remote setup.
Curiosity and resourcefulness — comfortable finding answers independently when you hit something new.
Fluency both written and spoken communication in English, with the ability to explain technical topics simply.
Familiarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo.
Exposure to CMS platforms like Duda, Shopify, WordPress, or Magento.

Responsabilidades

Work directly with customers to understand their challenges and guide them to a resolution.
Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.
Research, diagnose, and troubleshoot technical issues of varying complexity.
Partner with colleagues on trickier problems, sharing knowledge in both directions.
Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently.
Share what you learn from customers with Product Management to help shape the roadmap.
Suggest improvements to our tools, processes, and approach — your feedback is genuinely used.