Technical Support Specialist: SQL & Creative Troubleshooting

Jobtailor; Argentina; A distancia; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

Jobtailor in Argentina seeks an experienced customer support engineer to troubleshoot complex issues, analyze databases and logs, and document procedures. You will manage cases to meet SLAs while coordinating with business and operations teams to ensure smooth daily operations.

The role requires 2+ years in software support, strong SQL and English skills, and a proactive approach to problem solving. Weekend shifts are included to support global customers.

Formación

• 2+ years’ experience in a customer support role in a software/technical company.
• Experience with SQL.
• Proficiency in English, written and verbal.
• Creative troubleshooting abilities.
• Ability to comply with tight deadlines and self-prioritize.
• Experience with system log analysis (advantage).
• Experience with Zendesk (advantage).
• Experience in travel industry (advantage).
• Experience with B2B clients (advantage).

Responsabilidades

• Troubleshoot complex issues using databases, logs, and code debugging to identify root causes.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures for the entire Support team.
• Manage assigned cases to meet service level agreements while continuously providing updates to the business.
• Provide ongoing support and work closely with business teams throughout the company.
• Work closely with the operations team on flagship product maintenance and daily operations.
• Assist the entire R&D team.
• Work in shifts, including weekends, to provide continuous support to global customers and operations.

Conocimientos

SQL

Creative Troubleshooting

Customer Support

English Proficiency

Travel Industry Experience

B2B Client Experience

Multitasking

Team Collaboration

Self-Prioritization

System Analysis

Herramientas

Zendesk

Descripción del empleo

Jobtailor in Argentina seeks an experienced customer support engineer to troubleshoot complex issues, analyze databases and logs, and document procedures. You will manage cases to meet SLAs while coordinating with business and operations teams to ensure smooth daily operations.

The role requires 2+ years in software support, strong SQL and English skills, and a proactive approach to problem solving. Weekend shifts are included to support global customers.