Technical Support Engineer: Customer-Focused Escalations

TytoCare; Buenos Aires; Presencial; ARS 446.400 - 669.600; Jornada completa

Descripción de la vacante

TytoCare seeks a Customer Technical Support professional in Buenos Aires. This role requires passion for solving customer issues and at least 2 years of experience in technical support, QA, data analysis, or technical account management. You will take ownership of customer technical issues, collaborate with R&D, and manage internal projects. Familiarity with SQL and programming is essential. The ideal candidate should have strong multitasking abilities and business proficiency in English.

Formación

• 2+ years of experience with technical support or related roles.
• Ability to learn new technologies quickly.
• Business Proficiency in English.

Responsabilidades

• Take ownership of customer technical issues.
• Serve as point of contact for customer escalations.
• Provide product feedback and insights.

Conocimientos

Technical issue resolution

SQL querying

Programming knowledge

Communication skills

Multitasking

Customer service

Descripción del empleo

TytoCare seeks a Customer Technical Support professional in Buenos Aires. This role requires passion for solving customer issues and at least 2 years of experience in technical support, QA, data analysis, or technical account management. You will take ownership of customer technical issues, collaborate with R&D, and manage internal projects. Familiarity with SQL and programming is essential. The ideal candidate should have strong multitasking abilities and business proficiency in English.