Technical Support Engineer Billingual

INconnet Soluções Tecnológicas; Neuquén; Presencial; ARS 669.600 - 948.600; Jornada completa

Descripción de la vacante

INconnet Soluções Tecnológicas, a leading IT services provider, seeks a Technical Support Engineer (Bilingual) based on-site in Mar del Plata. You will diagnose hardware, software, and network issues, deliver front-line user support, and escalate complex problems to specialized teams while maintaining detailed incident records.

Your role requires strong multilingual communication, experience in IT support, and knowledge of operating systems and networking concepts.

Formación

• Experience in IT support or a related technical role.
• Knowledge of operating systems, basic networking concepts.
• Strong customer service and communication skills.
• Fluency in English and Spanish for bilingual support.
• CompTIA A+/Network+ certification is a plus.
• On-site work in Mar del Plata.
• Advanced English skills for conversation.

Responsabilidades

• Provide front-line technical support to end-users and diagnose hardware, software, and network issues.
• Resolve issues or escalate complex problems to appropriate teams.
• Handle service requests and document incidents in ticketing system.
• Coordinate with internal teams to support installations and configurations.
• Maintain accurate records and ensure minimal downtime for users.
• Deliver clear, professional bilingual support in English and Spanish.
• Contribute to continuous improvement of support processes.

Conocimientos

Technical Support

Troubleshooting

Analytical Skills

Customer Service

Bilingual Spanish/English

Operating Systems

Networking Basics

Herramientas

Ticketing/Helpdesk Tools

Descripción del empleo

Company Description

INconnet Soluções Tecnológicas is a leading technology solutions provider focused on delivering consistent, reliable, and secure IT services for organizations with geographically distributed operations. The company replaces logistical complexity and uneven service levels with a single expert partner that supports technology needs across multiple regions. INconnet offers end-to-end IT solutions, including field and on-site technical support, network and infrastructure services, cybersecurity, managed services, and strategic IT projects. With a strong Pan‑American presence across LATAM, the Caribbean, and the US, the company leverages local expertise and a coordinated network of professionals. All services are managed through a single point of contact, ensuring streamlined communication and high‑quality delivery for clients.

Role Description

This full‑time on‑site Technical Support Engineer Bilingual role is based in Mar del Plata. The role involves providing front‑line technical support to end‑users, diagnosing and resolving hardware, software, and network issues, and escalating complex problems when necessary. The Technical Support Engineer will handle service requests, document incidents, and maintain accurate records in ticketing systems. Day‑to‑day responsibilities include troubleshooting on‑site issues, coordinating with internal teams, supporting installations and configurations, and ensuring minimal downtime for users. The role also requires delivering clear and professional customer support in two languages, maintaining a high level of service quality, and contributing to continuous improvement of support processes.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and network environments.
• Candidates should possess solid Analytical Skills to diagnose issues, identify root causes, and propose effective solutions.
• Candidates should possess excellent Customer Support and Customer Service skills to assist users, manage expectations, and communicate clearly.
• Fluency in at least two languages (e.g., Spanish and English) to provide bilingual support.
• Knowledge of common operating systems, basic networking concepts, and ticketing/helpdesk tools.
• Ability to work on‑site in Mar del Plata, manage priorities, and collaborate with technical and non‑technical stakeholders.
• Previous experience in IT support or a related technical role; relevant certifications (such as CompTIA A+, Network+, or similar) are a plus.
• Mandatory Advanced English skills for conversation.