Remote SaaS Technical Support Specialist

Measured; Argentina; Presencial; ARS 44.657.477 - 66.986.215; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote

Competitive Total Rewards

Flexible paid time off

Descripción de la vacante

Measured, based in Argentina, seeks a Technical Customer Support Specialist to provide front-line support and address inquiries effectively. In this role, you'll assist customers with platform navigation, troubleshoot common issues, and document support interactions, ensuring a high-quality customer experience.

The ideal candidate will have 1-3 years in customer support, strong communication skills, and a customer-first mindset. This position is fully remote and fosters continuous learning and collaboration.

Formación

• 1-3 years of experience in customer support or technical support.
• Ability to manage multiple priorities in fast-paced environments.
• Experience using ticketing systems (like Zendesk or Freshdesk).

Responsabilidades

• Respond to customer support inquiries via various channels.
• Help customers navigate Measured’s platform and answer product questions.
• Conduct initial investigations of data quality questions.

Conocimientos

Excellent spoken and written English communication skills

Problem-solving skills

Customer empathy

Basic technical aptitude

Detail-oriented

Educación

BA/BS preferred; background in business or communications

Herramientas

Ticketing systems

Google Analytics

Descripción del empleo

Measured, based in Argentina, seeks a Technical Customer Support Specialist to provide front-line support and address inquiries effectively. In this role, you'll assist customers with platform navigation, troubleshoot common issues, and document support interactions, ensuring a high-quality customer experience.

The ideal candidate will have 1-3 years in customer support, strong communication skills, and a customer-first mindset. This position is fully remote and fosters continuous learning and collaboration.