Senior Remote Technical Support Engineer - SaaS Platform

Hirehawk Inc.; Ciudad de Mendoza; Remote; ARS 55,345,000 - 92,241,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding

Professional growth opportunities

Job summary

Hirehawk Inc. is seeking a technically proficient Technical Support Engineer to provide high-level assistance to vendors and manage enterprise-scale MFT solutions. The role involves building workflows, updating and supporting critical data transfers, and collaborating with software teams to resolve complex issues.

The ideal candidate holds a BS in IT/CS, has Linux/AIX scripting knowledge, and can communicate clearly in English. Remote work is offered with international time-zone coverage.

Qualifications

• 2+ years in customer-facing technical support or similar role.
• Experience with SaaS platforms and platform demos.
• Strong analytical and problem-solving skills; ability to identify root causes.

Responsibilities

• Handle inbound customer calls and provide solution-oriented support.
• Troubleshoot issues related to platform functionality and user accounts.
• Guide customers through platform features and workflows via demonstrations.
• Investigate problems, identify root causes, and determine the best action.
• Document interactions and troubleshooting steps in the CRM.
• Follow up to ensure issues are resolved and customer satisfaction maintained.

Skills

English communication

Customer service

Technical troubleshooting

SaaS experience

CRM experience

Analytical thinking

Clear documentation

Education

BS in Information Technology / Computer Science

Tools

HubSpot

GoHighLevel

CRM systems

Job description

Hirehawk Inc. is seeking a technically proficient Technical Support Engineer to provide high-level assistance to vendors and manage enterprise-scale MFT solutions. The role involves building workflows, updating and supporting critical data transfers, and collaborating with software teams to resolve complex issues.

The ideal candidate holds a BS in IT/CS, has Linux/AIX scripting knowledge, and can communicate clearly in English. Remote work is offered with international time-zone coverage.