Senior L3 Technical Support Engineer – MFT & Workflows

Supportyourapp-1; Ciudad de Mendoza; Remote; ARS 600,000 - 900,000; Full time

Job summary

Supportyourapp-1 is seeking an L3 Technical Support Engineer to provide high-level assistance for enterprise-level MFT solutions. You will build new workflows, update and repair critical data transfers, and diagnose complex issues across software and hardware.

Required: BS in IT/CS, strong Linux/AIX knowledge, Shell scripting, and good English communication. Familiarity with rsync, SSH keys, and SharePoint is a plus. Shift timing may involve international coordination.

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Proficiency with Linux and AIX commands.
• Shell scripting required; Perl scripting is a plus.
• Familiarity with environment variables and file operations.
• Excellent verbal and written English communication.

Responsibilities

• Provide technical-level assistance for enterprise-level MFT solutions.
• Build-out new workflows and update/repair existing data transfers.
• Diagnose and troubleshoot complex issues across software and hardware.
• Log issues, escalate when needed, and coordinate with internal teams.
• Communicate with clients to ensure systems are fully functional after troubleshooting.
• Prepare accurate and timely reports; document knowledge in notes and manuals.

Skills

Linux

AIX

Shell scripting

Perl scripting

Environment variables

English communication

SLA/time management

Education

BS degree in Information Technology, Computer Science or relevant field

Tools

RSYNC

SSH keys

SharePoint

Job description

Supportyourapp-1 is seeking an L3 Technical Support Engineer to provide high-level assistance for enterprise-level MFT solutions. You will build new workflows, update and repair critical data transfers, and diagnose complex issues across software and hardware.

Required: BS in IT/CS, strong Linux/AIX knowledge, Shell scripting, and good English communication. Familiarity with rsync, SSH keys, and SharePoint is a plus. Shift timing may involve international coordination.