SaaS Platform Support Engineer — Enterprise MFT Specialist

Grow Up Hr; Ciudad de Mendoza; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Grow Up Hr is seeking an L3 Technical Support Engineer to provide high-level assistance to vendors for enterprise MFT solutions. The role covers building new workflows, updating existing data transfers, and diagnosing complex issues while maintaining logs and client communications.

Responsibilities include troubleshooting, escalating to software teams when necessary, and producing accurate reports. The position requires a BS in IT/CS and strong Linux/AIX and scripting knowledge, with fluent

Qualifications

• BS degree in information technology, computer science or relevant field.
• Scripting in Shell is required; Perl scripting is a plus.
• Understanding of Linux and AIX commands and environment variables.
• Good English verbal and written communication skills.

Responsibilities

• Provide technical-level assistance to vendors for enterprise MFT solutions.
• Build new workflows, update and support existing critical data transfers.
• Diagnose and troubleshoot software/hardware issues.
• Escalate unresolved issues to internal teams when needed.
• Log issues thoroughly and prepare timely reports for clients.

Skills

Shell scripting

Perl scripting

Linux

AIX

Environment variables

English communication

Troubleshooting

Education

BS in Information Technology or Computer Science

Tools

rsync

SSH keys

Job description

Grow Up Hr is seeking an L3 Technical Support Engineer to provide high-level assistance to vendors for enterprise MFT solutions. The role covers building new workflows, updating existing data transfers, and diagnosing complex issues while maintaining logs and client communications.

Responsibilities include troubleshooting, escalating to software teams when necessary, and producing accurate reports. The position requires a BS in IT/CS and strong Linux/AIX and scripting knowledge, with fluent