Remote L3 Tech Support Engineer - MFT & Data Flows

Supportyourapp-1; Ciudad de Mendoza; Remote; ARS 670,000 - 1,004,000; Full time

Job summary

Supportyourapp-1 is seeking an L3 Technical Support Engineer to provide technical assistance for enterprise MFT solutions. You will build and update workflows, diagnose issues, and ensure data transfers remain time-sensitive and compliant.

You will escalate unresolved issues to software teams and document solutions for knowledge sharing. The role requires strong English communication and a BS degree in IT/CS, with Linux and AIX proficiency, shell scripting, and familiarity with rsync/SSH keys.

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands and Environment Variables.
• Scripting in Shell is required; Perl scripting is desirable.
• Understanding of rsync and SSH keys.

Responsibilities

• Provide technical-level assistance to vendors for enterprise-level MFT solutions.
• Build-out new workflows and support/repair existing critical data transfers.
• Diagnose and troubleshoot technical issues and escalate when needed.
• Log issues accurately and track them to resolution within SLAs.
• Prepare reports and document technical knowledge for future reference.

Skills

English communication

Education

BS degree in Information Technology, Computer Science or relevant field

Tools

Linux

AIX

rsync

SSH keys

Shell scripting

Perl scripting

Job description

Supportyourapp-1 is seeking an L3 Technical Support Engineer to provide technical assistance for enterprise MFT solutions. You will build and update workflows, diagnose issues, and ensure data transfers remain time-sensitive and compliant.

You will escalate unresolved issues to software teams and document solutions for knowledge sharing. The role requires strong English communication and a BS degree in IT/CS, with Linux and AIX proficiency, shell scripting, and familiarity with rsync/SSH keys.