Remote Saas Platform Support Engineer

Grow Up Hr; Ciudad de Mendoza; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Grow Up Hr is seeking an L3 Technical Support Engineer to provide high-level assistance to vendors for enterprise MFT solutions. The role covers building new workflows, updating existing data transfers, and diagnosing complex issues while maintaining logs and client communications.

Responsibilities include troubleshooting, escalating to software teams when necessary, and producing accurate reports. The position requires a BS in IT/CS and strong Linux/AIX and scripting knowledge, with fluent

Qualifications

• BS degree in information technology, computer science or relevant field.
• Scripting in Shell is required; Perl scripting is a plus.
• Understanding of Linux and AIX commands and environment variables.
• Good English verbal and written communication skills.

Responsibilities

• Provide technical-level assistance to vendors for enterprise MFT solutions.
• Build new workflows, update and support existing critical data transfers.
• Diagnose and troubleshoot software/hardware issues.
• Escalate unresolved issues to internal teams when needed.
• Log issues thoroughly and prepare timely reports for clients.

Skills

Shell scripting

Perl scripting

Linux

AIX

Environment variables

English communication

Troubleshooting

Education

BS in Information Technology or Computer Science

Tools

rsync

SSH keys

Job description

The Role:

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities:

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Requirements:

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

IMPORTANT

Wednesday to Friday:

9:00 PM to 6:00 AM Lebanon time - 3:00 PM to 12:00 AM Argentina time.

Weekend:

3:00 PM to 12:00 AM Lebanon time - 9:00 AM to 6:00 PM Argentina time.

Monday and Tuesday OFF.