Product Support Engineer - UX & Workflow Expert

DaCodes; Buenos Aires; Remote; ARS 92,241,000 - 138,361,000; Full time

Benefits offered by this job

Competitive compensation

Global collaboration

Job summary

Proofpoint in Cordoba, Argentina is seeking a Product Support Engineer to provide high-quality technical support for our security products. You will diagnose issues, respond to customers, and collaborate with sales and engineering teams to deliver effective solutions.

The role requires strong Linux CLI skills, deep email/network security knowledge, and excellent communication. We offer a global team environment, competitive compensation, and diverse benefits.

Qualifications

• 4+ years in a technical support role or equivalent experience.
• Strong Linux command line and scripting familiarity.
• Advanced email system debugging and troubleshooting skills.

Responsibilities

• Provide advanced software technical support to customers via phone and ticketing system.
• Manage cases within SLO guidelines and keep stakeholders informed.
• Create alerts and publish Knowledge Base articles for internal and customer use.
• Review technical documentation and mentor junior engineers as SME.
• Collaborate with Account Managers and SEs to resolve complex issues.

Skills

Linux command line

Email system debugging

Ticketing systems

Grepping / Regex

Remote troubleshooting

Tools

grep/regex tools

Log scraping

Remote session tools

Job description

Proofpoint in Cordoba, Argentina is seeking a Product Support Engineer to provide high-quality technical support for our security products. You will diagnose issues, respond to customers, and collaborate with sales and engineering teams to deliver effective solutions.

The role requires strong Linux CLI skills, deep email/network security knowledge, and excellent communication. We offer a global team environment, competitive compensation, and diverse benefits.