Remote Product Support Engineer

Parexel

Buenos Aires

Teletrabalho

ARS 92 241 000 - 138 361 000

Tempo integral

Há 3 dias

Torna-te num dos primeiros candidatos

Recebe uma resposta deste empregador

O teu currículo e carta de apresentação, adaptados exatamente ao que estão a contratar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness and community outreach days

Recognition for contributions

Resumo da oferta

Proofpoint in Córdoba, Argentina is seeking a Product Support Engineer to deliver advanced technical assistance to enterprise customers. You will troubleshoot complex issues, document solutions, and collaborate with account managers, SEs, and professional services to ensure high-quality support.

The role requires 4+ years in technical support, strong Linux skills, and experience with email/security products.

Qualificações

4+ years experience in a Technical Support role.
Excellent written and verbal customer-facing communication skills.
Proficient with Linux command line environments.
Experience with email/network security products is a plus.

Responsabilidades

Provide advanced software technical support to customers, resellers, and partners via phone and the ticketing system.
Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
Create and send out alerts and other customer communications as necessary.
Publish Knowledge Base articles for internal and customer use.
Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way.
Lead by example technically, professionally, and in dedication.