Senior Mac-First Desktop Support Engineer

Solvd; Argentina; On-site; ARS 92,724,000 - 154,540,000; Full time

Job summary

Solvd is seeking a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for our Mac-heavy workforce. You’ll be the senior escalation point for end-user issues and lead the migration efforts for Intune replacements, while actively enabling secure, scalable access to SaaS apps across Microsoft 365.

You’ll manage a Mac-first fleet, oversee onboarding/offboarding, and drive automation to reduce ticket volume.

Qualifications

• 5+ years in desktop support or IT operations with at least 2 years in senior/escalation roles.
• Expert-level macOS support with Apple Business Manager and ADE.
• Hands-on Mac MDM administration with Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.
• Strong Microsoft 365 and Entra ID administration (MFA, CA, licensing).
• Experience in a SaaS-heavy, cloud-first environment with SSO and SCIM provisioning.
• Scripting in Bash/zsh; Python or PowerShell a plus.
• Experience supporting a remote, international workforce across multiple time zones.
• Clear written and spoken English; ability to explain tech to non-technical colleagues.
• Documentation and process-improvement mindset.

Responsibilities

• Mac-first fleet management: support and administer macOS and Windows devices; provisioning, patching, OS upgrades, and break/fix.
• Lead migration from Intune to Jamf/JumpCloud/Fleet; configure profiles, re-enrollment, and communications.
• Zero-touch deployment via Apple Business Manager and ADE for new hires.
• Enforce security baselines: FileVault, OS updates, firewall, and endpoint protection.
• Own hardware lifecycle across regions: purchasing, inventory, shipping, repairs, disposal.
• Administer Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, licensing.
• Manage users, groups, and access in Entra ID including MFA, Conditional Access, and SSO.
• Build and maintain SSO and SCIM integrations.
• Administer core SaaS tools; maintain licenses and control shadow IT.
• Senior escalation point for complex issues; onboarding/offboarding; mentor staff.
• Automate routine work with Bash/zsh, Python, or PowerShell; contribute to KBs.

Skills

5+ years in desktop support

Senior/escalation experience

Strong English communication

Scripting Bash/zsh

Python or PowerShell

Remote/international workforce support

Tools

Jamf Pro

JumpCloud

Fleet

Kandji

Intune

Apple Business Manager

ADE / Automated Device Enrollment

Microsoft 365

Entra ID

SAML/OIDC

SCIM

Bash/zsh

Python

PowerShell

Job description

Solvd is seeking a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for our Mac-heavy workforce. You’ll be the senior escalation point for end-user issues and lead the migration efforts for Intune replacements, while actively enabling secure, scalable access to SaaS apps across Microsoft 365.

You’ll manage a Mac-first fleet, oversee onboarding/offboarding, and drive automation to reduce ticket volume.