Senior Desktop Support / Helpdesk Engineer

Solvd; Argentina; On-site; ARS 92,724,000 - 154,540,000; Full time

Job summary

Solvd is seeking a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for our Mac-heavy workforce. You’ll be the senior escalation point for end-user issues and lead the migration efforts for Intune replacements, while actively enabling secure, scalable access to SaaS apps across Microsoft 365.

You’ll manage a Mac-first fleet, oversee onboarding/offboarding, and drive automation to reduce ticket volume.

Qualifications

• 5+ years in desktop support or IT operations with at least 2 years in senior/escalation roles.
• Expert-level macOS support with Apple Business Manager and ADE.
• Hands-on Mac MDM administration with Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.
• Strong Microsoft 365 and Entra ID administration (MFA, CA, licensing).
• Experience in a SaaS-heavy, cloud-first environment with SSO and SCIM provisioning.
• Scripting in Bash/zsh; Python or PowerShell a plus.
• Experience supporting a remote, international workforce across multiple time zones.
• Clear written and spoken English; ability to explain tech to non-technical colleagues.
• Documentation and process-improvement mindset.

Responsibilities

• Mac-first fleet management: support and administer macOS and Windows devices; provisioning, patching, OS upgrades, and break/fix.
• Lead migration from Intune to Jamf/JumpCloud/Fleet; configure profiles, re-enrollment, and communications.
• Zero-touch deployment via Apple Business Manager and ADE for new hires.
• Enforce security baselines: FileVault, OS updates, firewall, and endpoint protection.
• Own hardware lifecycle across regions: purchasing, inventory, shipping, repairs, disposal.
• Administer Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, licensing.
• Manage users, groups, and access in Entra ID including MFA, Conditional Access, and SSO.
• Build and maintain SSO and SCIM integrations.
• Administer core SaaS tools; maintain licenses and control shadow IT.
• Senior escalation point for complex issues; onboarding/offboarding; mentor staff.
• Automate routine work with Bash/zsh, Python, or PowerShell; contribute to KBs.

Skills

5+ years in desktop support

Senior/escalation experience

Strong English communication

Scripting Bash/zsh

Python or PowerShell

Remote/international workforce support

Tools

Jamf Pro

JumpCloud

Fleet

Kandji

Intune

Apple Business Manager

ADE / Automated Device Enrollment

Microsoft 365

Entra ID

SAML/OIDC

SCIM

Bash/zsh

Python

PowerShell

Job description

Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.

Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.

We are looking for a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for Solvd’s employees — from a new hire’s first login to the day a leaver hands back their laptop. You’ll be the senior escalation point for end-user issues and the hands‑on lead for our Mac‑heavy fleet.

You’ll also play a key role in two active projects: selecting and migrating to Intune’s replacement, and tightening how we manage identity, access, and SaaS apps across Microsoft 365. We want someone who fixes problems fast — then automates and documents the fix so it stays fixed.

What you’ll do

Mac-first fleet management

• Support and administer macOS devices plus a smaller number of Windows machines — provisioning, patching, OS upgrades, and break/fix.

• Help evaluate and select our next MDM (Jamf, JumpCloud, and Fleet are on the shortlist), then lead the migration from Microsoft Intune including configuration profiles, re-enrollment, and employee communication.

• Run zero-touch deployment through Apple Business Manager and Automated Device Enrollment so remote hires get a ready‑to‑use laptop on day one.

• Enforce and report on security baselines — FileVault, OS update policy, firewall, and endpoint protection.

• Own the hardware lifecycle across regions: purchasing, inventory, shipping, repairs, device recovery, and secure disposal.

Microsoft 365 & identity

• Administer Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing.

• Manage users, groups, and access in Microsoft Entra ID including MFA, Conditional Access, and SSO.

• Build and maintain SSO and SCIM integrations so access is granted and removed automatically.

SaaS stack

• Administer core SaaS tools and maintain an up‑to‑date inventory of apps, owners, and licenses.

• Cut unused licenses, shadow IT, and access drift.

Helpdesk leadership

• Act as the senior escalation point for complex hardware, software, network, and access issues.

• Own onboarding and offboarding end to end — new hires productive immediately, leavers losing access the same day.

• Manage the ticket queue across time zones, help set and meet service levels, and mentor junior support staff.

• Write knowledge base articles and self‑service guides that reduce repeat tickets.

Automation & improvement

• Automate routine work with Bash/zsh, Python, or PowerShell and low‑code workflow tools.

• Support security and compliance work with the IT & Security Manager — access reviews, audit evidence, and policy rollout.

• Use ticket trends to find and fix root causes rather than just close tickets.

Required skills & experience

• 5+ years in desktop support, helpdesk, or IT operations including at least 2 years at senior or escalation level.

• Expert-level macOS support — configuration profiles, Apple Business Manager, and Automated Device Enrollment.

• Hands‑on administration of a Mac MDM platform — Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.

• Strong Microsoft 365 and Entra ID administration — MFA, Conditional Access, and licensing.

• Experience in a SaaS-heavy, cloud-first company including SSO (SAML/OIDC) and SCIM provisioning.

• Scripting in Bash/zsh — Python or PowerShell is a plus.

• Experience supporting a remote, international workforce across multiple time zones including hardware logistics.

• Clear written and spoken English with the patience to explain technical issues to non-technical colleagues.

• A habit of documenting and improving processes, not just closing tickets.

Preferred qualifications

• Experience leading an MDM migration — especially from Intune to Jamf, JumpCloud, or Fleet — or running a platform evaluation.

• Apple or Jamf certifications — Apple Device Support, Jamf CCT/CCA, or similar.

• Microsoft certifications — MS-102 (Microsoft 365 Administrator) or MD-102 (Endpoint Administrator).

• Experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.

• Familiarity with endpoint security tools — CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.

• Exposure to security frameworks such as ISO 27001, SOC 2, or CIS benchmarks.

When you join Solvd, you'll…

• Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.

• Be part of a global team with equal opportunities for collaboration across continents and cultures.

• Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.

Solvd is an equal opportunity employer.