SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCLTech; Buenos Aires; A distancia; ARS 1.000.000 - 1.500.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Argentina is seeking a Senior Administrator to provide Level 2 remote support for Windows, macOS, iOS and Android devices, handling escalations from the Service Desk while meeting SLAs.

You will troubleshoot networks, manage endpoints and identities (Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA) and support Microsoft 365 services across regional users, communicating in English and regional languages as required.

Formación

• 5+ years in IT support, with Level 2 experience.
• Strong Windows OS, AD/Entra ID and networking basics.
• Familiar with ITIL incident and request handling.
• Experience with remote support tools and ITSM systems.

Responsabilidades

• Resolve Level 2 incidents and service requests from the Service Desk within SLA.
• Troubleshoot Windows, macOS, iOS and Android devices remotely.
• Diagnose network issues: LAN/WAN, VPN, DNS/DHCP, TCP/IP and proxy/firewall.
• Manage endpoints/identities: Intune, Entra ID/Azure AD, AD, GPO, Okta/SSO, MFA.
• Support MS 365 apps and business apps, incl. installs and packaging.
• Escalate to Field Services/Network/Engineering with full diagnostics and follow-up.
• Document fixes and update knowledge-base including local languages.

Conocimientos

Windows OS

AD/Entra ID

Networking fundamentals

ITIL processes

ServiceNow

Remote support tools

Herramientas

ServiceNow

LogMeIn

TeamViewer

Nexthink

Descripción del empleo

Career Opportunities: SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services (185736)

Requisition ID185736-Posted10/28/2026

Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.

Key Responsibilities

• Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
• Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
• Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
• Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
• Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
• Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
• Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
• Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.

Skill Requirements

• 5+ years in IT support, with at least 3 years at Level 2.
• Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless.
• Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
• Working knowledge of ITIL incident, request and problem management.
• Fluent written and spoken language skills as listed for the location.

Preferred

• Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA.
• Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients.
• Experience supporting users across several countries and time zones.

Other Requirements

Language requirements:

• Canada:fluent English and French
• LATAM:fluent English plus Portuguese, Spanish and French; Portuguese and Spanish are essential, French is strongly preferred