Desktop Engineer

Iron Systems, Inc; Municipio de Rincón de los Sauces; On-site; ARS 600,000 - 1,200,000; Full time

Job summary

Iron Systems, Inc seeks a Desktop Support Specialist to manage desktop devices, incidents, and VIP desk-side issues at our Neuquén site. You will handle hardware/software configuration, patching, and lifecycle maintenance for field users, ensuring secure and compliant setups.

The role requires strong Windows 7 experience, familiarity with AD, VPN, and remote support tools, and knowledge of ITIL processes. On-site duties include Mac support as a plus and coordination with the service management

Qualifications

• Experience with Windows desktop support and incident management.
• Familiarity with ITIL processes and service delivery.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Provide VIP desk-side support and be the site contact when needed.
• Ensure desktop images and software are up to date across devices.

Skills

Windows 7

AD

VIP support

ITIL processes

Service management

Remote support

Education

Associate degree

Bachelor's degree

Tools

ServiceNow

MS Office

Outlook

Lync

VPN

Remote support tools

Job description

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT related issues if no other IT support team is unavailable, like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.