Senior Mac-First Desktop & IT Operations Lead

Solvd, Inc.; Argentina; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Remote work

Job summary

Solvd, Inc. is seeking a Senior Desktop Support / Helpdesk Engineer to own the employee technology experience across Mac-heavy devices.

You will be the senior escalation point for end-user issues and lead for our Mac fleet lifecycle, including deployment, security baselines, and asset management. You will drive migrations to new MDM, manage Microsoft 365 identities, and secure access across a SaaS-heavy stack.

Qualifications

• 5+ years in desktop support or IT operations, with senior/escalation experience.
• Expert macOS support with Apple Business Manager and ADE.
• Hands-on Mac MDM administration experience.
• Strong MS 365 and Entra ID administration including MFA and CA.
• Experience in SaaS-heavy, cloud-first environments with SSO/SCIM.
• Proficient in Bash/zsh; Python or PowerShell is a plus.
• Experience supporting remote international teams across time zones.

Responsibilities

• Lead Mac-first fleet management including provisioning and lifecycle.
• Evaluate and migrate MDM solution and manage migration from Intune.
• Administer Microsoft 365, Entra ID, MFA, CA, and SSO.
• Maintain SaaS inventory, licenses, and access controls.
• Own onboarding/offboarding end-to-end and improve ticket handling.
• Document fixes, write knowledge articles, and automate repetitive tasks.

Skills

Mac OS X support

MDM administration

Scripting (Bash/Python/PowerShell)

Microsoft 365 / Entra ID

SaaS administration

IT security basics

Tools

Jamf Pro

JumpCloud

Intune

Kandji

SSO/SCIM

Job description

Solvd, Inc. is seeking a Senior Desktop Support / Helpdesk Engineer to own the employee technology experience across Mac-heavy devices.

You will be the senior escalation point for end-user issues and lead for our Mac fleet lifecycle, including deployment, security baselines, and asset management. You will drive migrations to new MDM, manage Microsoft 365 identities, and secure access across a SaaS-heavy stack.