Senior IT Support & Security Lead - Remote, Flexible Hours

AgileEngine, LLC.; Córdoba; Presencial; ARS 91.438.000 - 137.157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD compensation

Projects with Fortune 500 clients

Flextime

Descripción de la vacante

AgileEngine is a remote-first company seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security across the organization. You will onboard/offboard users, deploy security tools like SentinelOne, and build self-service resources to cut repetitive requests.

The role requires strong Google Workspace, Jira Service Desk, and English communication skills. Join a fast-paced startup environment and drive IT improvements across multiple time zones.

Formación

• 4+ years of experience in IT support or IT operations
• 3+ years with device management platforms (Rippling preferred)
• 3+ years of experience with Google Workspace administration
• 2+ years with endpoint security solutions (SentinelOne/CrowdStrike)
• Experience with Jira Service Desk workflows and IT service management
• Strong access management and user lifecycle experience
• Experience in fast-paced startup environments
• Proven ability to lead IT initiatives and mentor others

Responsabilidades

• Manage device lifecycle across a remote-first organization
• Handle onboarding and offboarding, account provisioning and deprovisioning
• Deploy and monitor SentinelOne across endpoints and enforce security policies
• Develop self-service resources and a knowledge base to reduce requests
• Provide IT support across multiple time zones within SLAs
• Maintain accurate inventories and user directories
• Assist with security audits, data protection, and incident response
• Drive process improvements and automation in IT operations

Conocimientos

IT support

Strong comms

Onboarding/offboarding

Access management

IT project management

Herramientas

Rippling

Jamf

Intune

Google Workspace

Jira Service Desk

SentinelOne

Descripción del empleo

AgileEngine is a remote-first company seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security across the organization. You will onboard/offboard users, deploy security tools like SentinelOne, and build self-service resources to cut repetitive requests.

The role requires strong Google Workspace, Jira Service Desk, and English communication skills. Join a fast-paced startup environment and drive IT improvements across multiple time zones.