IT Support and Systems Administration — Remote

Sagan Recruitment; Buenos Aires; Híbrido; ARS 50.525.000 - 67.367.000; Jornada completa

Descripción de la vacante

Sagan Recruitment is seeking a Senior IT Systems Administrator & Team Lead for a remote role open to global talent. Schedule: Monday to Friday, 08:00 AM - 05:00 PM (EST); shifts may adjust to ensure 24-hour coverage.

This independent contractor position pays 3000–4000 USD per month. You will supervise IT support teams, handle L3 escalations, manage AD/M365/Azure, oversee networking and security, lead backup/DR efforts, and develop SOPs.

Formación

• Leadership and supervision of IT support teams (L1/L2).
• Handle L3 escalations for complex incidents.
• Design and maintain Active Directory, M365/Azure environments.
• Manage enterprise networking components and security controls.
• Lead backup and disaster recovery planning and troubleshooting.
• Create SOPs and escalation playbooks for the team.
• Communicate with clients and executives regarding incidents and SLAs.

Responsabilidades

• Supervise junior/mid IT staff and manage ticket queues.
• Act as senior escalation tier for Windows/cloud/network issues.
• Maintain AD, M365/Azure config, and domain policies.
• Oversee TCP/IP, DNS, VPNs, firewalls, Wi‑Fi, VoIP.
• Lead backup/DR strategy and troubleshooting (Veeam, etc.).
• Document processes, SOPs, and escalation playbooks.
• Coordinate with clients and executives to ensure SLA adherence.

Conocimientos

Leadership & Supervision

L3 Escalations

System & Infra Admin

Network & Security Ops

Backup & DR

Process & Documentation

Client & Exec Communication

Descripción del empleo

POSITION: Senior IT Systems Administrator & Team Lead Location: Remote (Open to Global Talent) Schedule: Monday to Friday, 08:00 AM - 05:00 PM (EST) (Shift might be adjusted to ensure 24-hour coverage) Compensation: 3000 - 4000 USD/month Note: Independent contractor position

WE'RE LOOKING FOR SOMEONE WHO HAS:

• Leadership & Supervision: Supervise, mentor, and guide junior and mid-level IT support technicians (L1/L2); manage ticket queues, escalation workflows, and service delivery quality.
• L3 Escalations & Advanced Support: Serve as the senior escalation tier for complex, unresolved technical issues spanning Windows environments, cloud infrastructure, and network architecture.
• System & Infrastructure Administration: Design, maintain, and secure Active Directory, Microsoft 365/Azure environments, domain policies, and core network configurations.
• Network & Security Operations: Oversee enterprise networking components including TCP/IP, DNS, DHCP, VPNs, firewalls, routing, Wi-Fi, and VoIP systems.
• Backup & Disaster Recovery: Lead maintenance, strategy, and troubleshooting for client backup and disaster recovery solutions (Veeam, Backup Exec, etc.).
• Process & Documentation: Develop technical documentation, standard operating procedures (SOPs), and escalation playbooks for the engineering team.
• Client & Executive Communication: Act as a technical point of contact for key escalation clients and ensure SLA adherence across business and educational accounts.