Remote Senior IT Systems Administrator & Team Lead

Sagan Recruitment; Buenos Aires; Híbrido; ARS 50.525.000 - 67.367.000; A tiempo parcial

Descripción de la vacante

Sagan Recruitment is seeking a Senior IT Systems Administrator & Team Lead for a remote, globally open position. Lead a skilled IT team, handle escalations, and oversee Windows, cloud, and network infrastructure to ensure high-quality service delivery.

The role emphasizes Active Directory, Microsoft 365/Azure environments, and comprehensive backup/DR oversight, with direct client and executive communication and strict SLA adherence.

Formación

• Strong leadership and supervision experience.
• Expertise in Windows environments, cloud infra, and network design.
• Experience with Active Directory and Azure/Microsoft 365.
• Experience with backup and disaster recovery solutions (Veeam, Backup Exec).

Responsabilidades

• Supervise IT support technicians (L1/L2); manage ticket queues and escalation workflows.
• Serve as senior escalation point for complex issues across Windows, cloud, and networks.
• Design, maintain and secure Active Directory and Microsoft 365/Azure environments.
• Oversee enterprise networking components including TCP/IP, DNS, DHCP, VPNs, firewalls and Wi‑Fi/VoIP.
• Lead maintenance and troubleshooting of client backup and DR solutions (Veeam, Backup Exec).
• Develop technical documentation, SOPs and escalation playbooks for the team.
• Act as technical point of contact for escalation clients and ensure SLA adherence.

Conocimientos

Leadership

Escalations & Support

System Administration

Network Operations

Backup & DR

Documentation

Client Communication

Herramientas

Windows Server

Microsoft 365/Azure

Veeam

Backup Exec

Descripción del empleo

Sagan Recruitment is seeking a Senior IT Systems Administrator & Team Lead for a remote, globally open position. Lead a skilled IT team, handle escalations, and oversee Windows, cloud, and network infrastructure to ensure high-quality service delivery.

The role emphasizes Active Directory, Microsoft 365/Azure environments, and comprehensive backup/DR oversight, with direct client and executive communication and strict SLA adherence.