Customer Growth & Advocacy Manager

Xometry; Tandil; On-site; ARS 100,018,000 - 138,487,000; Full time

Job summary

Xometry is seeking a Customer Marketing Manager to champion growth among existing buyers. The role focuses on advocacy, referrals, and stories that scale across the installed base, with full ownership of the customer lifecycle to drive deeper engagement and loyalty.

You'll design engagement journeys, run cross‑functional campaigns, and turn buyer experiences into measurable outcomes for Sales and Marketing. A data‑driven strategist with AI fluency will thrive in this high‑growth setting.

Qualifications

• 5+ years of B2B lifecycle, customer/account based or growth marketing experience.
• Designed and ran lifecycle programs that grow existing accounts.
• Built advocacy or referral programs from ground up.
• Collaborated cross-functionally with channel owners and sales teams.
• Strong analytics to segment and drive bookings growth.
• Fluency with AI tools as part of daily workflows.
• Clear, direct communicator who turns advocacy into stories.

Responsibilities

• Own and execute the champion-led growth strategy across the existing buyer base.
• Build advocacy mechanisms that convert buyers into active champions.
• Identify accounts and segments best for expansion, referrals or advocacy.
• Design the account engagement journey with triggers and offers.
• Partner with Marketing to translate strategy into campaigns and playbooks.
• Continuously test triggers and segments based on behavior and data.
• Turn buyer advocacy into case studies, testimonials and proof points.
• Collaborate with Commercial Marketing & Enablement to feed stories into assets.
• Build repeatable processes to source, capture, and publish buyer stories.

Skills

B2B marketing

Lifecycle programs

Advocacy programs

Cross-functional work

Analytics

AI tools

Storytelling

Job description

Xometry is seeking a Customer Marketing Manager to champion growth among existing buyers. The role focuses on advocacy, referrals, and stories that scale across the installed base, with full ownership of the customer lifecycle to drive deeper engagement and loyalty.

You'll design engagement journeys, run cross‑functional campaigns, and turn buyer experiences into measurable outcomes for Sales and Marketing. A data‑driven strategist with AI fluency will thrive in this high‑growth setting.