Enterprise Customer Success Lead (Remote, Equity, PTO)

Altscore; Buenos Aires; A distancia; ARS 137.091.000 - 213.252.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-First

Unlimited PTO

Medical Insurance

ESOP

Growth Budget

Performance Bonus

Referral Bonus

Descripción de la vacante

AltScore is hiring a Customer Success Manager to own the full customer lifecycle from onboarding to renewals. You will work with executives across Product, Engineering, Delivery, Sales, and Finance to ensure customers achieve their goals and expand their footprint in LatAm.

You will drive Net Dollar Retention, identify usage growth opportunities, and advocate for customer needs with product teams. Remote-first role with extensive cross-functional collaboration and high-touch engagements.

Formación

• 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.
• Ability to understand API-based products and lending infrastructure; HubSpot is a strong plus.
• Fluent Spanish and English; Portuguese is a plus.

Responsabilidades

• End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
• NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
• Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
• Strategic Insights: Use data and critical thinking to anticipate risks, identify 'signal' in customer behavior, and guide long-term strategy.
• Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
• Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
• Process Scaling: Contribute to the 'playbook' for the CS function, improving standards and processes as the company grows.

Conocimientos

Customer Success

Account Management

Consulting

Herramientas

HubSpot

Descripción del empleo

AltScore is hiring a Customer Success Manager to own the full customer lifecycle from onboarding to renewals. You will work with executives across Product, Engineering, Delivery, Sales, and Finance to ensure customers achieve their goals and expand their footprint in LatAm.

You will drive Net Dollar Retention, identify usage growth opportunities, and advocate for customer needs with product teams. Remote-first role with extensive cross-functional collaboration and high-touch engagements.