Security & Prevention Specialist – Retail & Pharmacy

Julio Bellone y Asociados; Buenos Aires; On-site; ARS 450,000 - 650,000; Full time

Job summary

Proofpoint in Cordoba, Argentina is seeking a Product Support Engineer to provide advanced technical support to customers using Proofpoint's security products and services.

The role requires 4+ years in technical support, strong Linux skills, and experience with email/network security products; you will work with Account Managers, SEs, and Customer Success Managers to resolve issues and share knowledge.

Qualifications

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments.
• Advanced use of grep, regex, log scraping in command line, etc.
• Fully experienced with email system debugging.
• Fully experienced using remote hosting tools for customer troubleshooting sessions.
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system.
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
• Create and send out alerts and other customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way.
• Lead by example technically, professionally, and in dedication.

Skills

Linux command line

Problem solving

Customer communication

Remote troubleshooting

Grepping

Regex

Tools

grep

remote hosting tools

email system debugging

Job description

Proofpoint in Cordoba, Argentina is seeking a Product Support Engineer to provide advanced technical support to customers using Proofpoint's security products and services.

The role requires 4+ years in technical support, strong Linux skills, and experience with email/network security products; you will work with Account Managers, SEs, and Customer Success Managers to resolve issues and share knowledge.