Technical Field Support Specialist

A Igreja De Jesus Cristo Dos Santos Dos Últimos Dias; Quilmes; Teletrabalho; ARS 60 582 000 - 98 446 000; Tempo integral

Resumo da oferta

World Tech Recruiting is seeking a Technical Support Specialist for a remote SaaS platform. You will operate at the intersection of client support and production environments, diagnosing issues across database, application, and infrastructure layers.

Expect hands-on SQL work, collaboration with engineering, and exposure to a MS tech stack (Azure, SQL Server, .NET, Angular). This role offers growth toward senior support, DevOps, or engineering-adjacent paths.

Qualificações

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.

Responsabilidades

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate a system issue using SQL queries.
• Monitor production environments and prevent issues before they rise.
• Collaborate with engineering to expedite and resolve complex cases.

Conhecimentos

SQL

SaaS support

Troubleshooting

Production systems

Ferramentas

Jira

RDP

SQL Profiler

Monitoring tools

Descrição da oferta de emprego

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Our client is a well‑established B2B SaaS company powering complex, real‑world operations across industries such as hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments, solving meaningful technical challenges and gaining deep exposure to how large‑scale SaaS platforms actually operate.

Why this role stands out

• Work hands‑on with production databases and live systems
  
• Move beyond basic support into technical troubleshooting and problem‑solving
  
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
  
• Partner with technical client stakeholders (not just end users)
  
• Join a lean, high‑impact team where autonomy and ownership are valued
  
• Build a strong foundation for growth into senior support, DevOps, or engineering‑adjacent roles
  

What you’ll be doing

You’ll sit at the intersection of client support and technical operations, diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Investigate a system issue using SQL queries
  
• Resolve performance bottlenecks or data inconsistencies
  
• Monitor production environments and prevent issues before they rise
  
• Work directly with clients to troubleshoot and explain technical problems
  
• Collaborate with engineering to expedite and resolve complex cases
  

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: SQL Server
  
• Frontend: Angular
  
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
  
• Integrations: SSO, payment systems, reporting tools (Power BI)
  

This is a remote position.

Requirements

What we’re looking for

• 3+ years of technical support experience in a SaaS/software environment (non‑negotiable)
  
• Strong SQL skills (queries, troubleshooting, working with live data)
  
• Experience supporting web‑based applications in production