SaaS Production Support Engineer (SQL/Azure)

Reboot Monkey; Quilmes; Remoto; ARS 100.451.000 - 139.086.000; Tempo pieno

Descrizione del lavoro

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with our client’s production environments. You will diagnose issues across database, application, and infrastructure layers, using SQL to troubleshoot live data and resolve performance bottlenecks.

You’ll interact with clients and collaborate with engineering to escalate and resolve complex cases, while improving documentation and processes.

Competenze

• 3+ years of technical support experience in a SaaS/software environment (non‑negotiable).
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.

Mansioni

• Diagnose issues across database, application, and infrastructure layers.
• Investigate and resolve performance bottlenecks or data inconsistencies.
• Monitor production environments and prevent issues before they escalate.
• Collaborate with engineering to resolve complex cases and explain technical problems to clients.
• Proactively document issues and improvements; support continuous process enhancements.

Conoscenze

SQL

SaaS support

Web applications

Troubleshooting

Remote servers

English communication

Self-starter

Strumenti

RDP

Jira

SQL Profiler

Descrizione del lavoro

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with our client’s production environments. You will diagnose issues across database, application, and infrastructure layers, using SQL to troubleshoot live data and resolve performance bottlenecks.

You’ll interact with clients and collaborate with engineering to escalate and resolve complex cases, while improving documentation and processes.