Remote SaaS Production Support Engineer (SQL/Azure)

Smartrecruiters, Inc.; Buenos Aires; Remote; ARS 61,816,000 - 108,178,000; Full time

Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with a focus on live production environments. You will diagnose and resolve issues across database, application, and infrastructure layers, using SQL queries and collaboration with engineering teams.

The role offers exposure to Azure, SQL Server, .NET and Angular within a fast-paced, high-impact SaaS setting.

Qualifications

• 3+ years of technical support experience in a SaaS environment.
• Strong SQL skills and ability to troubleshoot with live data.
• Experience supporting production web-based applications in SaaS environments.
• Ability to troubleshoot across database, application, and network layers.

Responsibilities

• Investigate a system issue using SQL queries in production.
• Resolve performance bottlenecks or data inconsistencies.
• Monitor production environments and pre-empt issues before they escalate.
• Collaborate with engineering to resolve complex cases.

Skills

SQL skills

English communication

Troubleshooting

Self-starter

Tools

Jira

RDP

SQL Profiler

Azure

Monitoring tools

Job description

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with a focus on live production environments. You will diagnose and resolve issues across database, application, and infrastructure layers, using SQL queries and collaboration with engineering teams.

The role offers exposure to Azure, SQL Server, .NET and Angular within a fast-paced, high-impact SaaS setting.